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Digital Transformation – Evolving a digitally enabled Nigerian Public Service

Digital Transformation

Digitalization is placing unprecedented pressure on organisations and government institutions to evolve. At the present rate, 75% of the S&P 500 incumbents would be gone by 2027.That means managing our collective transition to a digitally-driven business model is vital and crucial to our quest for a prosperous nation. And since digital touches so many parts of our lives, society and development, any significant reform program requires coordination of people, processes, and technologies.

Public Service

This transition toward a successful value delivery needs new skills, a holistic vision on growth trends and challenges, and a seamless collaboration between technology and governance.This book therefore defines, justifies and outlines the urgent steps needed for digital transformation in the Nigerian public service. At the heart of this clarion call is the on-going civil service reform, a process which has yet to formulate and implement a comprehensive as well as an integrated strategy to digitise public infrastructure and services – a matter which should be of national urgency.

Nigerian Public Service

The Nigerian public wants quality services to be delivered faster, better, greener, cheaper, more integrated and more ecologically friendly. Nigeria’s dependence on ever-fluctuating oil prices, which are today near their lowest in recent national economic history, entails that these improvements must be delivered at a lower cost than ever before.This means that the drive for greater efficiency must be relentless, and productivity must continue to improve. Public sector productivity has often been static (and sometimes regressive) whilst the private sector has grown year after year. The need for efficiency and economic sustainability implies that government work, wherever possible, must become digitally enabled and integrated within its numerous Ministries, Departments and Agencies (MDAs).


Around the world, governments are embracing digital transformation through digital service enablement. Government digital service is becoming the norm and is central to technology adoption in the public service globally.It is also true that wealthy nations are exploring the possibility of using blockchain technology that underpins the bitcoin crypto-currency to increase efficiency in the delivery of high quality and trust-based services. According to the Greeks, “A society grows great when old men plant trees whose shade they know they shall never sit in.” Nigerian government leaders are therefore invited to consider seriously digitising their public services as detailed in this book.


Section I – Background & Service Review

  • Nigeria, A brief
  • Digital Transformation lessons
  • Digital Government Trends
  • Blockchain and the New Digital Economy
  • Digital and the Future of Government

Section II – Strategy & Plan

  • Public Service Digital Transformation
  • Digital Transformation Success Factors
  • Digital Transformation and Nigeria
  • Digital Transformation and the Nigeria Approach
  • Financing Nigeria’s Digital Transformation

Section III – Implementation & Monitoring

  • Implementing and Managing the Transformation Process
  • Measuring the Transformation Progress and Impact
  • Measuring the Transformation Progress and Impact
  • Digital Transformation Key Performance Indicators
  • Evaluation Parameters and Reporting on Nigeria Experience
  • Conclusion and Recommendation


Jacobs Edo is the ERP Systems Coordinator at the OPEC Fund for International Development (OFID), Vienna, Austria. He is an enterprise architect, digital transformation manager, trusted advisor to C-Suite, public speaker and author. He is known for his dedication and tireless efforts in ethics, change management and digital transformation.

He earned a Bachelor of Engineering degree in Electrical Engineering (Second Class Upper Division) from the University of Nigeria, Nsukka, a diploma in Information Technology from Robert Gordon University, Aberdeen and SPDC, an MSc degree in Telecommunication and Internet Technologies from the Technical University of Applied Sciences, Vienna and a Global Business Transformation Management (GBTM) Master’s certification by SAP AG and the University of Applied Sciences and Arts, Northwestern Switzerland’s Business Transformation Academy.


Twitter: @JacobsEdo


  • Edo doesn’t only make a case for the need for digitization in Nigeria’s public service with the goals of efficiency, in system and people, but also goes through a very wide and comprehensive range of associated issues, from its implementability thorough its wealth-creating opportunities and to how it can create values and enhance national social and cultural goals.


    Esema AGUSE
  • How well a country manages to make progress in this area [digitization] will decide its future – no more and no less… [In this book] Jacobs Edo makes a valuable contribution towards ensuring [that] successful future for Nigeria.


    Professor Dr. Axel UHL
  • This book actually provides a methodological background which can be used by any country to justify and jump start its own national digital transformation.-


    Alexander SAMARIN
  • It will be Nigerian entrepreneurs and business leaders who create the country’s digital offerings for the world to buy, but this will be difficult without the right support from government.-

    Rob LLEWELLYN – Digital Business Transformation Advisor


Phone: 0043151564 – 142